Background

Primary care in the Netherlands is under constant pressure. Patient lists are growing, cases are becoming more complex, and GPs are expected to deliver high-quality, continuous care while managing increasing administrative demands. For Wouter, the challenge wasn’t only time spent typing, it was the mental context switching between care, documentation, and information retrieval.
Before Delphyr, preparing for consultations meant scanning long patient histories, opening multiple screens, and manually pulling together relevant information. After consultations, letters and follow-ups often had to be completed between patients or at the end of the day. Even small tasks added up, leaving little margin for reflection or recovery.

Challenges

Wouter’s workday consisted of back-to-back consultations, interrupted by phone calls, messages from assistants, and urgent requests. Patient information was spread across notes, correspondence, lab results, and historical entries in Bricks. Finding the right detail at the right moment required time and attention.
Key challenges included:

• Time-consuming preparation before consultations

• Difficulty quickly locating relevant patient history

• Repetitive drafting of referral letters and follow-ups

• Mental fatigue from constant context switching

• Administrative work spilling into evenings

While Bricks already supported core workflows, Wouter needed help turning existing data into clear, actionable insights — without leaving the system he already trusted.

The solution: AI assistance directly inside Bricks

With Delphyr integrated into Bricks, Wouter gained access to AI-powered assistants directly inside his existing HIS. No new system, no extra logins, and no disruption to established workflows.

Delphyr supported Wouter in three key areas:

Consult preparation

Before a visit, Delphyr summarized relevant patient history and highlighted key events, medications, and prior decisions. This allowed Wouter to start each consultation with a clear overview in seconds.

Search

Instead of manually navigating records, Wouter could quickly search across patient data and consult guidelines, even when information was spread across multiple entries.

Letter drafting

After consultations, Delphyr generated structured drafts for referrals and follow-up letters, which Wouter reviewed and finalized. This reduced repetitive typing and helped ensure consistency.
All data remained securely within Bricks, aligned with privacy and security requirements for primary care.

The results

After the first weeks of use, Wouter reported a noticeable shift in how his day felt. Administrative tasks no longer dominated the gaps between patients, and preparation time dropped significantly.

Key outcomes included:

• Around 60% less time spent on consultation preparation

• Faster completion of referral and follow-up letters

• Fewer interruptions to clinical focus during consultations

• Reduced mental load from searching and summarizing information

• Greater sense of control over the workday

Instead of carrying tasks forward, Wouter was able to close more loops during the day itself.

“I walk into the consultation already knowing what matters. That changes the whole conversation.”
— GP Wouter

From first use to daily routine

Wouter started using Delphyr as part of his normal Bricks workflow, without changing how he documents or communicates with colleagues. The AI assistants adapted to his way of working rather than forcing new routines.
What began as a trial quickly became part of daily practice. Based on Wouter’s experience, the practice is now exploring broader use of Delphyr for additional clinicians and administrative staff.
The integration showed what’s possible when AI is embedded directly where GPs already work — not as an extra tool, but as quiet support in the background. For Wouter, the impact was simple but meaningful: more attention for patients, less energy spent on administration, and a more sustainable workday.